Office Policies

At Aesthetically Yours, we are committed to providing a safe, professional, and relaxing experience for every patient. The following policies are in place to ensure efficiency, fairness, consistency, and the highest level of care.

 

Cancellation & No-Show Policy

As a courtesy to our patients and staff, Aesthetically Yours requires a minimum of 24 hours' notice to cancel or reschedule an appointment.

Appointments canceled or rescheduled with less than 24 hours' notice, as well as missed appointments (no-shows), will incur a $50 cancellation fee. This fee will be automatically processed in accordance with office policy.

If a deposit was collected at the time of booking, the deposit will be forfeited in the event of a late cancellation, late reschedule, or no-show.

Late cancellations or no-shows for package appointments may result in forfeiture of that treatment session.

Appointments may be managed through the patient portal in Aesthetic Record or by contacting the office directly.

For urgent matters, please call or text our office at (336) 937-0778.

​

Saturday Spa Appointment Deposit Policy

Saturday spa appointments with our Esthetician are in high demand and require a $50 non-refundable deposit at the time of booking.

Once your appointment is scheduled, an electronic invoice will be sent to the phone number on file. The deposit must be paid within 24 hours to secure your appointment. Failure to pay the deposit within the required time frame will result in automatic cancellation of the appointment.

The deposit will be applied toward your service total at the time of your visit.

If a Saturday appointment is canceled or rescheduled with less than 24 hours' notice, or in the event of a no-show, the deposit will be forfeited.

 

Model Call Appointment Policy

Model call appointments are offered at a significantly reduced rate for training, skill development, and/or marketing purposes. Due to the limited availability of these appointments and their importance for provider training, a high level of commitment is required.

A $100 non-refundable deposit is required to secure all model call appointments.

Once your appointment is scheduled, an electronic invoice will be sent to the phone number on file. The deposit must be paid within 24 hours to secure your appointment. Failure to pay the deposit within the required time frame will result in automatic cancellation of the appointment.

The deposit will be applied toward your service total at the time of your visit.

Model call appointments require a minimum of 72 hours' notice to cancel or reschedule.

Appointments canceled or rescheduled with less than 72 hours' notice, as well as missed appointments (no-shows), will result in forfeiture of the deposit and may be subject to an additional cancellation fee in accordance with office policy.

Repeated cancellations or no-shows may result in ineligibility for future model opportunities.

Please note: Model call appointments require photography and/or consent for educational or marketing purposes. Additional details will be provided prior to booking.

 

Late Arrival Policy

We kindly ask that patients arrive on time for their scheduled appointments to ensure the best experience and avoid disruption to other scheduled patients.

Patients arriving late may have their appointment shortened when appropriate to accommodate the remaining schedule.

Patients arriving more than 10 minutes late will be rescheduled and may be subject to the cancellation policy and applicable fees.

 

Payment Policy

Payment is due at the time services are rendered. We accept credit/debit cards and cash for services and retail purchases.

Please note that no cash is kept on the premises. If a cash payment results in change being owed, that amount will be added to the patient's Aesthetic Record account as a monetary account credit for use toward eligible future services or skincare purchases.

Patients are responsible for all charges incurred regardless of insurance coverage or third-party payment method.

​

Monetary Account Credits vs. Prepaid Services

A monetary account credit is different from a prepaid service, treatment package, treatment series, or promotional service purchase.

Aesthetic Record may display monetary credits and prepaid services within the patient's "wallet." The appearance of a prepaid service, package, or promotion within the Aesthetic Record wallet does not mean that the original purchase price is being held as monetary account credit.

Prepaid services represent the right to receive the specific service or treatments purchased during the applicable redemption period. The amount originally paid does not convert to monetary account credit if the prepaid service expires.

​

HSA/FSA Card Use

We accept HSA and FSA cards as forms of payment.

Please note that most elective cosmetic treatments are not considered qualified medical expenses under applicable IRS guidelines.

Patients are solely responsible for determining whether a treatment or purchase qualifies for payment or reimbursement through their individual HSA/FSA plan. In the event of an audit or denied expense, the patient assumes responsibility for the use of HSA/FSA funds.

 

Package & Refund Policies:

Treatment Packages, Series & Prepaid Services

Treatment packages, treatment series, and prepaid services are non-refundable and must be redeemed within 12 months of the original purchase date, unless different terms are expressly stated at the time of purchase.

Unused treatments within a package may not be exchanged for monetary value or transferred to other services.

If management approves the early discontinuation of a package before its expiration date under extraordinary circumstances, services already rendered will be recalculated at the regular, non-package price. Any remaining balance after this adjustment may, at management's discretion, be issued as non-refundable in-office credit.

This provision does not apply to expired packages, treatments, or prepaid services.

​

Package Expiration

All packages, treatment series, and prepaid services expire 12 months from the original purchase date unless otherwise expressly stated.

Expired treatments or services will not be extended, refunded, exchanged, transferred, or converted to monetary or account credit.

The original purchase price of an expired prepaid service or package does not remain available as a monetary wallet balance following expiration.

 

Promotions & Discounts

Promotions and special offers may not be combined with other discounts, packages, promotions, or membership pricing unless otherwise stated.

Promotions cannot be applied retroactively to previous purchases or treatments already received.

Unless different terms are expressly stated at the time of purchase, prepaid promotional services and promotional treatment purchases expire 12 months from the original purchase date.

Expired promotional services will not be extended, refunded, exchanged, transferred, or converted to monetary or account credit.

The original purchase price of an expired promotional service does not remain as a monetary wallet balance or account credit following expiration.

Complimentary services, promotional bonuses, and other promotional benefits have no cash value.

 

Gift Cards

Gift cards are non-refundable and are not redeemable for cash except where otherwise required by applicable law.

Gift cards may be used toward eligible services or products offered by Aesthetically Yours.

Gift cards are different from prepaid treatments, treatment packages, treatment series, and promotional service purchases. Purchasing a specific treatment, package, or promotional service does not constitute the purchase of a gift card or monetary account credit.

 

Skincare Purchases

All skincare purchases are non-refundable.

Skincare products may be exchanged only in the case of a verified manufacturer defect. Defective products must be reported promptly and returned to the office for evaluation.

 

Children in Office Policy

We strive to maintain a safe, calm, and relaxing environment for all patients. Children should only accompany you to your appointment if they are able to remain seated, quiet, and under your direct supervision at all times.

For safety and liability reasons, children are not permitted in treatment rooms during most services. At the provider's discretion, children may accompany a patient for brief injectable appointments, such as neurotoxin treatments, if they are able to remain seated, quiet, and appropriately supervised.

Under no circumstances may children accompany a patient during dermal filler treatments, device-based procedures, including RF microneedling, laser and IPL, or spa services. These treatments require the patient's full attention and do not allow for appropriate supervision of a child.

If a child becomes disruptive or cannot be safely supervised, the appointment will be paused or rescheduled and applicable cancellation policies may apply.

 

Treatment Eligibility & Right to Refuse Service

For patient safety, all treatments are subject to appropriate medical evaluation and provider discretion.

Aesthetically Yours reserves the right to refuse, modify, or postpone treatment if the treating provider determines that a service is not medically appropriate, safe, or in the patient's best interest.

 

Treatment Expectations

The practice of aesthetic medicine is not an exact science, and individual results cannot be guaranteed.

Additional treatments, follow-up treatments, or management of complications may be necessary and may result in additional charges for which the patient is responsible.

Payment for an initial treatment does not guarantee a particular aesthetic outcome or include additional treatments unless those treatments were specifically included in the original purchase.

 

Tipping Policy

Gratuity is not accepted for medical services.

Gratuity for non-medical services performed by our Esthetician is appreciated but never required.

 

General Policy Acknowledgement

By scheduling an appointment or purchasing a service with Aesthetically Yours, you acknowledge and agree to the applicable office and financial policies outlined above.

Patients are responsible for scheduling and redeeming prepaid services, packages, and promotional purchases within their applicable redemption periods.

All policies are subject to review and may be updated from time to time.